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CAREER EXPERIENCE
RECENT
THE CHALLENGE: After 25 years of developing Leadership capabilities for companies through a consulting model, how do you increase your reach and deliver SYP's intellectual property to, through a product offering?
After struggling for a while trying to find their way in products, SYPartners hired me as a learning and leadership development domain expert - who also had built digital learning products.
HOW I TACKLED THIS: First, we had to flip the approach to creating solutions: In consulting, you sell the idea, then staff it to make it happen. In the creation of products, you staff to build the solution and then sell it.
- Communicated the vision for the product and what success would look like.
- Taught the team to design engaging training experiences.
- Got them comfortable building, testing, learning, and iterating.
- Offered it as a consumer B2B and B2C solution to test market appetite.
THE RESULTS: LEADFULLY: A leadership development experience that is a master class in the methods purpose-driven leaders use to lead into the unknown.
OPTIMISM, CREATIVITY, AUTHENTICITY, HUMANITY.
A digital+ experience that blends an online curriculum with live cohort experiences and 1:1 sessions with a coach. Today, LEADFULLY is used as a service and offering that helps deepen client engagement and have leadership transformation experiences at scale.
CAREER HIGHLIGHTS
PANDORA, MEDIA
PEOPLE + CULTURE + LEADERSHIP DEVELOPMENT
2014 - 2017
From 2013-2014 Pandora experienced it's largest year-over-year employee growth in it's 13 year history.
Realizing it was time to stop operating as a start-up, they needed to get managers across the organization to become better people leaders.
I designed the performance management program and training for 2000+ AND the leadership development approach and training for 450+ managers from newly promoted to EVP.
APPLE RETAIL
TRAINING + COMMUNICATION + INNOVATION
2001 - 2012
In 2001, Apple Retail did not exist. Neither did the iPod, or iPhone. They had a small percentage of market share of computer sales, and knew very little about retail.
And yet, they were getting ready to reinvent the retail computer purchasing experience.
I was part of the early scrappy team that opened the first 100 stores and developed everything for store processes, to inventory management, to leadership development...all at a standard never seen before in retail.
STARBUCKS
STORE + PEOPLE + LEADERSHIP DEVELOPMENT
1995-1999
Los Angeles, 1995. A virtually unknown coffee company had exploded on to the scene. With demand stretching the few stores it had, the need for rapid expansion was critical.
I was part of the team that scaled barista training and developed the store and multi-store management training.